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1. Acceptance of Terms

These Terms of Service form a contract between you and Sefaja, the operator of Saymail. Our company details are listed on the Imprint page. By purchasing, downloading, or using Saymail, you agree to be bound by these Terms of Service. If you do not agree, do not use the software.

2. License Grant

Upon purchase, we grant you a non-exclusive, non-transferable license to use Saymail on up to 5 computers that you own or control, for personal or business use. The license is granted for the supported lifetime of the product as commercially distributed by Sefaja, and remains in effect until terminated under Section 12.

The license covers the Saymail desktop application only. AI-powered features (including, but not limited to, classification, smart compose, summarization, AI-powered rules, and the MCP server) require either (a) a locally hosted language model that you operate yourself, (b) an API key that you obtain directly from a third-party AI provider (such as Anthropic, OpenAI, or Google), or (c) Saymail Cloud credits purchased separately. The one-time purchase price does not include AI usage.

3. Restrictions

You may not:

• Redistribute, resell, or sublicense Saymail
• Reverse-engineer, decompile, or disassemble the software
• Remove or alter any copyright or proprietary notices
• Use the software for unlawful purposes
• Share your license key publicly

4. Free Trial

Saymail offers a 7-day free trial with full functionality. No registration or credit card is required for the trial. After the trial period, a license purchase is required for continued use.

5. Payment and Pricing

5.1 Application License

The Saymail application license is sold as a one-time purchase at the price listed at the time of purchase. All prices are in euros (EUR) and are presented inclusive of any applicable VAT or sales tax at checkout. We may change prices at any time, but changes will not affect existing purchases.

5.1.1 Merchant of Record

Sales are processed by Lemon Squeezy, which acts as the Merchant of Record and is responsible for collecting and remitting applicable VAT and sales tax, issuing invoices and refunds, and handling payment processing. Order receipts will name Lemon Squeezy as the seller of record.

5.2 Saymail Cloud Credits

Credits for AI usage routed through Saymail Cloud are sold separately and are consumed on a pay-as-you-go basis. Pricing per credit is shown at checkout. Credits are non-transferable and tied to your license. We may change credit pricing at any time; previously purchased credits retain their value.

5.3 Third-Party AI Charges (BYOK)

If you configure Saymail with your own API key from a third-party AI provider, all charges from that provider are your sole responsibility. We do not control or moderate those charges and are not a party to your agreement with the provider.

6. Refund Policy and Right of Withdrawal

6.1 Statutory right of withdrawal (EU consumers)

If you are a consumer resident in the EU/EEA, you have a statutory 14-day right of withdrawal under Directive 2011/83/EU (the Consumer Rights Directive) for the application license. The Saymail desktop application is digital content. By purchasing the license and starting to use the software (e.g., activating it on a computer or installing an update), you expressly consent to immediate performance and acknowledge that, to the extent the digital content has been supplied to you, you lose the right of withdrawal for the portion already supplied. This consent is collected explicitly at checkout.

6.2 Saymail satisfaction guarantee

In addition to your statutory rights, we offer a voluntary 14-day satisfaction guarantee on the application license. To request a refund, contact us at support@saymail.eu. Refunds are processed by our Merchant of Record, Lemon Squeezy, to the original payment method.

6.3 Saymail Cloud credits

Saymail Cloud credits that have already been consumed are non-refundable. Unconsumed credits may be refunded within 14 days of purchase, prorated to the unused balance. By purchasing credits and beginning to use them, you expressly consent to the supply of digital content and acknowledge that you lose the right of withdrawal for credits that have been consumed.

6.4 Statutory rights unaffected

Nothing in this Section 6 limits any rights you have under mandatory consumer protection law in your country of residence.

7. Updates

Your license entitles you to receive updates to Saymail for as long as Saymail is commercially distributed by Sefaja, at no additional cost. We make no guarantee about the frequency or scope of updates and do not commit to any minimum support period beyond what is required by mandatory consumer-protection law.

8. Affiliate Program

Participation in the Saymail Affiliate Program is subject to additional terms. We reserve the right to modify commission rates, terminate affiliate accounts for fraud or abuse, and withhold payouts pending investigation.

9. Data and Privacy

Your use of Saymail is also governed by our Privacy Policy. Your email data is stored locally and is your responsibility to back up. Business customers can request a Data Processing Agreement at privacy@saymail.eu.

9.1 Crash and error reporting

The Saymail desktop application may transmit redacted crash and error reports to Sentry (Functional Software, Inc., d/b/a Sentry) so we can diagnose and fix bugs. Events are redacted client-side before transmission as described in our Privacy Policy. By using Saymail you acknowledge this limited diagnostic transmission.

9.2 Website analytics

Our website may use PostHog (PostHog, Inc.) for privacy-friendly product analytics, but only after you have given consent through the cookie banner. The analytics script is not loaded if you reject or ignore the banner. The Saymail desktop application does not contain product analytics.

9A. AI Features and Output

9A.1 AI features rely on third-party language models or models you operate locally. Output is generated probabilistically and may be inaccurate, incomplete, or unsuitable for a particular purpose. You must independently verify any AI output before relying on it, particularly for legal, medical, financial, or other consequential decisions.

9A.2 You are responsible for the content you submit to AI models, including ensuring you have the right to share that content and that doing so does not violate confidentiality obligations, applicable law, or the terms of the AI provider you use.

9A.3 We do not guarantee availability, performance, or continued support of any specific AI provider or model. Provider outages, deprecations, or policy changes may temporarily or permanently affect AI features. We may add, remove, or substitute supported providers at our discretion.

10. Disclaimer of Warranties

Saymail is provided "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation. AI-generated content is provided "as is" and without warranty of accuracy, fitness, or non-infringement. We disclaim all liability for decisions made on the basis of AI output.

11. Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim arising from your use of Saymail shall not exceed the amount you paid for the software.

12. Termination

We may revoke your license if you violate these Terms. Upon revocation, you must stop using Saymail and delete all copies.

13. Changes to Terms

We may update these Terms from time to time. Continued use of Saymail after changes constitutes acceptance of the new Terms.

14. Contact

Questions about these Terms? Contact us at legal@saymail.eu.