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Frequently Asked Questions

What is Saymail?

Saymail is an AI-native email client for iPhone, Android, Windows, macOS and Linux. It brings Gmail, Outlook and any IMAP account into one place and scores every message by importance, and by how quickly that importance fades, so the urgent rises and the noise steps back. On Android, notifications follow the score. On iPhone, for now, every new Gmail or Outlook email notifies you unfiltered and other IMAP accounts wait for you to open the app; the importance filter works inside the app.

Is Saymail really free?

Yes. The email client has no time limit, needs no account and asks for no card - it is not a limited version that expires. Every account, folder, rule, profile, theme and future update is included. The only thing money buys is AI: our credits, a one-time unlock for your own AI key, or the Cloud Sync subscription. The AI is the separate thing: it runs on the free credits every install starts with, or on your own AI key, or on a local model.

What is a credit, and how many do I get?

One credit pays for one AI request: scoring one email, one translation, one suggested draft. If the request fails, the credit comes straight back. Every install starts with 50 credits, and 20 more arrive every week with regular use, once a Gmail or Outlook mailbox is connected. Credits do not expire, and your balance is in the app under status.

Can I use my own AI instead of paying for credits?

Yes. The one-time bring-your-own-AI unlock lets you connect your own OpenAI, Anthropic, Google or OpenRouter key, or a model running locally on your machine through Ollama. After that, AI costs you nothing through us - you pay your provider directly, or nothing at all for a local model. The unlock deliberately includes no credits: it replaces them.

What does Cloud Sync actually sync?

What the AI has learned: importance scores and classifications, your prompts, its notes on senders and accounts, and translations. It never syncs your emails, your passwords or your address book - those stay where they already are. Everything is end-to-end encrypted, so we hold ciphertext we cannot read. You pair a device with a QR code or a 24-word recovery phrase.

How do I buy and redeem credits?

Credit packs are bought inside the app, through Google Play, and land in your balance directly with no code to redeem. If you still hold a code from an earlier purchase, the redeem page is still there: open Saymail, go to Settings and Licensing, and paste it under "Redeem credit code".

Google Play says I already own this credit pack, but I got no credits. Now what?

Your first purchase went through at Google, but the app could not finish the last step: telling our server about it and adding the credits. Google therefore still sees the pack as owned, which is why a second attempt is refused. Nothing is lost. The app picks the purchase up again by itself the next time it starts, or straight away when you tap Restore purchases at the bottom of the Upgrade screen. Should it still not go through, Google Play refunds the pack automatically within 3 days. A charge that shows in your Google order history but not yet on your bank statement is normal: Google settles it a day or two later.

Is there a phone app?

Yes. Saymail is a native app on iPhone and Android, free like the desktop app, on the same credits and the same plan.

Why do I get a notification for every email on my phone?

On iPhone, for Gmail and Outlook accounts, yes, for now. iOS does not let Saymail score a message in the background, so when Google or Microsoft tells our server that mail has arrived, the server sends a content-free "new email" push and the app scores the message when you open it. Other IMAP accounts, including iCloud, send no such signal, so on iPhone they show new mail only when you open the app. For those accounts you can switch on instant notifications per account in the app's account settings; our notification service then holds the connection to the mailbox and sends the same content-free push. The importance filter, the slider and the sorted inbox work exactly as on Android. Filtered notifications on iPhone depend on a permission we have applied for with Apple; we will switch them on as soon as it is granted. On Android, notifications already follow the bar you set.

What AI features are included?

Importance scoring with a visible reason, importance that decays over time, fully editable classification prompts (general, per profile, per account, per sender), feedback that tunes those prompts, suggested replies, translation, and an MCP server. All of them need a language model: ours on credits, or your own.

Does Saymail send my emails automatically?

No. Saymail never takes the wheel itself. The AI sorts your inbox and can suggest replies, but you read, edit, and click send yourself - nothing goes out without your action. Only if you connect Saymail to an external AI assistant (via the MCP server) and explicitly allow it can that assistant send on your behalf; that is off by default.

Is my data private?

Your mailbox lives in a local database on your own device and we never keep a copy. When the AI runs on Saymail Cloud credits, the text of the message being classified is sent through our proxy to the model provider - that is exactly what the credit pays for, and we use Zero-Data-Retention models. Point Saymail at a local model instead and nothing leaves your machine at all. Optional diagnostics can be turned off in settings.

Which email and AI providers are supported?

For mail: Gmail (via the Google API), Outlook (via Microsoft Graph), and any IMAP/SMTP provider. For AI: OpenAI, Anthropic, Google, Ollama and OpenRouter, plus any OpenAI-compatible endpoint. Switching between them costs nothing.

What is the MCP server?

The Model Context Protocol server lets AI clients such as Claude Desktop or Cursor read, search, compose, and send emails on your behalf. The MCP server itself ships with Saymail, but it only works when paired with an LLM-capable client. You provide that LLM - through the client's own subscription, an API key, or by pointing the client at a local model.

How many devices can I use?

The free app installs on as many machines as you like. A bring-your-own-AI licence covers 5 activations, and you can deactivate a device you no longer use. A Cloud Sync subscription covers every device you pair with it.

What platforms are supported?

Windows 10+, macOS 12+ and Linux (Ubuntu 22.04+ or equivalent) as a native desktop app, plus native apps for iPhone and Android 8+.

How do I get support?

Contact us at support@saymail.eu for help and questions.

What is the refund policy?

Because the app itself is free, you can be certain it suits you before spending anything. If a purchase still turns out not to be what you expected, we offer a 14-day money-back guarantee.